My thoughts on Services offered by the Government employees
When you ask people about the services that government employees provide, 9 out of 10 people would say that they are not satisfied. Today I went with my wife to the National Bureau of Investigation (NBI) office in Carriedo to renew her NBI clearance. We were surprised that the office was moved to Monumento. We went there early because based on our past experience it would faster to have your NBI clearance renewed if you get there early. Disappointed and very much upset, we took the train from LRT Carriedo station and alighted in Monumento Station. It took us two minutes by foot to reach the Victory Mall where the new NBI office is located. It was around 07:15 AM when we reached the Mall. Since only parts of the mall were open, we had to take the stairs. We climbed five floors to reach our destination. There is a consolation; it only took 20 minutes to complete the process of renewing her NBI clearance.
In the afternoon, we went to the Bureau of Internal Revenue office in West Avenue. We were supposed to request for an update in the information of her Taxpayer Identification Number (TIN) but we were told that since she originally got her TIN in her hometown in Pampanga, she has to go there and request to have her TIN transferred in their West Avenue office so that they could process our request. It’s a hassle just to go to Pampanga and make the request. Why are they making it hard for taxpayer’s to update their file? Shouldn’t they take care of those who are willing to pay the government’s unreasonable taxes? This is also the same scenario with PAGIBIG and SSS offices. They claim that they don’t have a centralized server, so if you go to a PAGIBIG or SSS office that you are not linked to, well they’ll just say “sorry we could not view your account. Please visit the nearest SSS or PAGBIG office where you reside”.
The only office that I have no complaints with the service is Philheath offices located along Quezon Avenue. They are very efficient and the employees are very courteous.
0 comments:
Post a Comment